Hassle-free returns. 30-day postage paid returns
FAQs
Our Retail Store
Office Hours:
Mon-Thurs 10am-5pm EST, Fri 10am-3pm EST
Messages are not monitored during the weekend or holidays.
Please allow up to 48 business hours for a response.
Ordering & Delivery
How do I place an order?
A: Select the product you want, choose the quantity and any options, then either click Buy Now to purchase a single item immediately or Add to Cart if you want multiple items. After that, proceed to checkout and enter your shipping and payment details to complete your order.
Can I cancel or change my order?
A: You can modify or cancel your order before it has entered processing. If you need to make a change, please leave us a message with your order number and request on our site or via email, and we will assist you as soon as possible.
How long does shipping take?
A: Standard shipping typically takes 7-15 business days. Expedited options may be available at checkout. Delivery times may vary by region.
Do you offer international shipping?
A: Yes, we ship to most countries. Shipping cost and delivery times vary by location. Please enter your address at checkout for accurate costs.
Products & Usage
A: Most products are made from high-quality cotton or biodegradable materials, designed to be soft, lint-free, and suitable for daily skincare.
A: Yes — ICOTLE products are generally gentle and hypoallergenic. If you have specific allergies or sensitivities, please review the ingredient list or consult a dermatologist.
A: To use the compressed towel, simply place one compressed tablet in water. It will quickly expand into a full-size soft towel. Use it for cleansing, makeup removal, or refreshing your face and hands. For best results, wet it with warm water and gently unfold before use.
Returns & Refunds
What is your return policy?
A: We accept returns within 7 days of delivery if the item is unused and in its original condition. To start a return, please leave us a message on the website or send us an email with your order number and reason for return, and we will assist you.
When will I get my refund?
A: Refunds are processed within 5 business days after receiving the returned item. The refund will be issued to the original payment method.
Account & Payment
What payment methods are accepted?
A: We accept major credit cards (Visa, Mastercard, Amex), and PayPal.
How do I change my shipping address?
A: You can update your shipping address in your account settings before the order ships. If the order has already shipped, please leave us a message on the website or send us an email with your order number and updated address, and we will do our best to assist you.