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Wholesale FAQ
Ordering & Delivery
What is the minimum order quantity (MOQ)?
Our standard wholesale MOQ is 10 bags (300 count). You can start small, test the market, and scale up with volume discounts later.
How do I get wholesale pricing?
Fill out the wholesale application form above. Once approved, you'll receive access to our tiered wholesale price list (discounts start at 10+ units).
Can I request a sample before placing a wholesale order?
Yes. We offer free samples (just pay shipping) so you can test the quality yourself. Use the "Request a Sample" form or email us directly.
Do you offer dropshipping?
Yes, we support dropshipping across the US. We ship directly to your retail customers. You set your own retail price.
How fast is shipping?
We warehouse in California. Most wholesale orders ship within 24 hours. Delivery typically takes 5–7 business days depending on the destination.
What is your return/refund policy for wholesale orders?
We inspect every order before shipping. If you receive damaged or defective products, contact us within 7 days with photos. We'll replace them at no cost. We do not accept returns for unsold inventory.
How do I apply for a wholesale account?
Fill out the wholesale application form above. We'll review your application within 24–48 hours and email you the next steps.
Do you have a volume discount ladder?
Yes. Discount tiers start at 10, 50, 100, and 500+ units. The more you buy, the more you save. Approved partners can see the full price list.
What payment methods do you accept?
We accept PayPal, and wire transfers.
Do you ship internationally?
Currently we focus on US wholesale only. For international inquiries, please email us directly.
Products & Usage
A: Most products are made from high-quality cotton or biodegradable materials, designed to be soft, lint-free, and suitable for daily skincare.
A: Yes — ICOTLE products are generally gentle and hypoallergenic. If you have specific allergies or sensitivities, please review the ingredient list or consult a dermatologist.
A: To use the compressed towel, simply place one compressed tablet in water. It will quickly expand into a full-size soft towel. Use it for cleansing, makeup removal, or refreshing your face and hands. For best results, wet it with warm water and gently unfold before use.
Returns & Refunds
What is your return policy?
A: We accept returns within 7 days of delivery if the item is unused and in its original condition. To start a return, please leave us a message on the website or send us an email with your order number and reason for return, and we will assist you.
When will I get my refund?
A: Refunds are processed within 5 business days after receiving the returned item. The refund will be issued to the original payment method.
Account & Payment
What payment methods are accepted?
A: We accept major credit cards (Visa, Mastercard, Amex), and PayPal.
How do I change my shipping address?
A: You can update your shipping address in your account settings before the order ships. If the order has already shipped, please leave us a message on the website or send us an email with your order number and updated address, and we will do our best to assist you.